GenxxlGear.com have an international warehouse for shipping worldwide (In most cases t/a is around 7-12 days). All packages are shipped discreetly. When the order is submitted and we recognize it, the status will be changed to PENDING - UNPAID which means it must be paid now after which we start packing. After payment is RECEIVED, the status will be changed to PAID. Depending on payment method you use it may take a few days until payment is received. Once it is received order's status will be changed to PAID and PENDING which means it was sent to packing. If you sent payment and order stil shows UNPAID after 3 days contact us via creating new ticket. Once packed and shipped order status will be changed to PAID- SHIPPED. Sometimes you will see SEMI-SHIPPED which means we shipped first package but dont worry we did not forget about second one & it will be shipped soon. After the goods were shipped our system will send you an e-mail confirming shipping; now you can contact us via TICKET or by replying to the notificaion email and ask from us tracking code. Please make sure to check your SPAM folder as sometimes our emails go to there. Find them and mark as NOT SPAM to not miss any future notifications from us. You can then check your tracking number on https://www.17track.net/ Most orders ship within 24-48 hours after payment is received (weekends excluded). If payment is made over the weekend, shipping will resume on the next business day. Shipment usually arrive in 3 to 5 business days within the US, and 7 to 12 business days worldwide. Shipping is around $20-45 and you will see this once order is placed. We dont have minimum order amount.
HOW SUCCESFULL IS DELIVERY?
We ensure that all packages are shipped with maximum discretion. Products are removed from their original boxes and repacked with extreme care and precaution, specifically to minimize shipment volume. Our organization name is not indicated on any package and shipments are sent from various shipping points established in different countries, to ensure maximum discretion and highest probability of successful delivery.
WHAT TO DO IF YOU DID NOT GET THE ORDER?
Dont panic!!! Log-in to your account on GenxxlGear.com click on MY ORDERS and choose wanted order and you will see there all packages which were sent, also there you will see expected arrival date. If more than 10 days passed AFTER expected arrival date contact us via ticket. If you have any additional questions feel free to use Contact us page from website or simple write us a ticket by logging into your account and going to MY TICKETS.